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The MacDonald Swan Hotel

  • AA 3 Star Hotel
  • Self-assessed Accessibility Information

Hotel with 41 rooms £55-£250 pppnb

AA 3 STAR HOTEL

Contact

0344 8799120

Address

Keswick Road,
Grasmere,
Cumbria,
LA22 9RF

Children welcomeTelephoneRadioTelevisionTea/coffee making in bedroomsLicenced (table or bar)Packed lunches providedSpecial diets availableLounge for residents' useLaundry/valet serviceNight porterIroning facilitiesConference facilitiesChristmas special programmeTravel agent bookingsSnacks/afternoon teaPrivate parkingGardenBuilding of historical interestDisabled facilitiesCentral heatingElectric shaver pointsTelephone (public)Television availableRestaurant open to non-residentsVisa/Mastercard/Switch acceptedPublic house/InnDogs/pets accepted by arrangementVegetarian diet availableAmerican Express acceptedDesignated smoking areaCoach parties welcomedSingle sex groups welcomedEvening mealsHairdryerHigh chairs availableCots availableReal log/coal fires

Children welcome from any age.

Reviews

    Young Couple M H
    United Kingdom
    11 May 2018
    Rated as 2 out of 5

    “Less than satisfactory service from staff and qual”

    The bedroom lock was broken, no solution offered by staff to resolve this. It was clear the problem with the lock was known by staff. We were left to struggle gaining access to the room.

    Reception staff were not proactive or helpful in offering information re local area.

    Breakfast staff were very hospitable and attentive.

    This is a PUB with rooms NOT a hotel and we feel that the room rate was extortionate and unreasonable in view of this. Bedroom corridoor walls were scuffed and in need of a re-paint.

    Very disappointing place to stay. We would not return. Not yet standard that we would expect from a MacDonald hotel!

    Rated as 3 out of 5 Rated as 2 out of 5 Rated as 1 out of 5 Rated as 2 out of 5 Rated as 1 out of 5
    Report abuse: Contact helpdesk@nvg.net

    Facilities

    • Children welcomeChildren welcome
    • TelephoneTelephone
    • RadioRadio
    • TelevisionTelevision
    • Tea/coffee making in bedroomsTea/coffee making in bedrooms
    • Licenced (table or bar)Licenced (table or bar)
    • Packed lunches providedPacked lunches provided
    • Special diets availableSpecial diets available
    • Lounge for residents' useLounge for residents' use
    • Laundry/valet serviceLaundry/valet service
    • Night porterNight porter
    • Ironing facilitiesIroning facilities
    • Conference facilitiesConference facilities
    • Christmas special programmeChristmas special programme
    • Travel agent bookingsTravel agent bookings
    • Snacks/afternoon teaSnacks/afternoon tea
    • Private parkingPrivate parking
    • GardenGarden
    • Building of historical interestBuilding of historical interest
    • Disabled facilitiesDisabled facilities
    • Central heatingCentral heating
    • Electric shaver pointsElectric shaver points
    • Telephone (public)Telephone (public)
    • Television availableTelevision available
    • Restaurant open to non-residentsRestaurant open to non-residents
    • Visa/Mastercard/Switch acceptedVisa/Mastercard/Switch accepted
    • Public house/InnPublic house/Inn
    • Dogs/pets accepted by arrangementDogs/pets accepted by arrangement
    • Vegetarian diet availableVegetarian diet available
    • American Express acceptedAmerican Express accepted
    • Designated smoking areaDesignated smoking area
    • Coach parties welcomedCoach parties welcomed
    • Single sex groups welcomedSingle sex groups welcomed
    • Evening mealsEvening meals
    • HairdryerHairdryer
    • High chairs availableHigh chairs available
    • Cots availableCots available
    • Real log/coal firesReal log/coal fires

    Children welcome from any age.

    Self-Assessed Accessibility Details

    Parking

    • YesDesignated parking for guests with disabilities
    • Surface of the car park and pathway leading to entrance is
      • YesSolid ie tarmac / concrete etc
    • YesDrop-off point for guests outside entrance
    • Route from the parking area to the entrance:
      • YesIs flat (i.e. without steps)

    Dining

    • YesLevel access (no steps/thresholds) or access by ramp or lift
    • YesGood contrast between the floor and walls
    • YesMenus available in large print (14pt and over)
    • Meals for guests with special dietary requirements can be provided:
      • YesSugar free (diabetic)
      • YesGluten free (coeliac)
      • YesLactose free (dairy free)
      • YesLow potassium
      • YesLow sodium
      • YesNut free
      • YesAdditive free
      • YesOrganic
      • YesVegetarian
      • YesVegan

    General

    • YesProprietors/staff available 24-hours
    • YesEmergency evacuation procedures for guests with disabilities
    • YesStaff have had disability awareness training

    Public Areas

    • Level access (no steps/thresholds) or access by ramp or lift to:
      • YesEntrance to reception
      • YesPublic toilet
      • YesOne or more bedrooms
      • YesLounge
      • YesBar
    • YesGood contrast between the floor and wall
    • YesBaby changing facilities
    • YesGuest information available in large print (14pt and over)

    Bedrooms

    • YesBedroom furniture can be re-arranged if requested by guest
    • YesBedroom with non-allergenic bedding available
    • Bathrooms available with:
      • YesBath with shower
    • YesBath with support handrails available
    • YesWCs with handrails available