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The Nelson Hotel

  • AA 3 Star Hotel
  • Self-assessed Accessibility Information

Hotel with 50 rooms £25-£90 prpnb

AA 3 STAR HOTEL

Contact

01493 855551

Address

1 Marine Parade,
Great Yarmouth,
Norfolk,
NR30 3AG

Children welcomeTelephoneTelevisionTea/coffee making in bedroomsLicenced (table or bar)Packed lunches providedSpecial diets availableLounge for residents' useNight porterPassenger liftIroning facilitiesConference facilitiesChristmas special programmeSnacks/afternoon teaRegular entertainmentTotally non-smokingDogs/pets NOT acceptedCentral heatingElectric shaver pointsTelevision availableRestaurant open to non-residentsVisa/Mastercard/Switch acceptedVegetarian diet availableAmerican Express acceptedWiFi or internet accessCoach parties welcomedSingle sex groups welcomedEvening mealsHairdryerHigh chairs availableCots availableOn street/public parking

Freeview TV only in bedrooms. Children welcome from any age.

Reviews

    Alone Sonya Hardwicke
    London, United Kingdom
    27 August 2014
    Rated as 3 out of 5

    “Fair”

    Hotel is very near to all attractions so very convenient. However, the single rooms are too small. There was little space to move between bed and dressing table as the chair obstructed movement and there was nowhere comfortable to sit to relax in the room during inclement weather. I have slight mobility issues and found stepping out of the shower difficult due to a steep step down to the floor and no safety handle to hold on to. I was told one could not be fitted. I asked to be moved to another room but the 2 rooms I was shown were worse with low, sloped ceilings restricting space. I solved the problem myself by requesting a pile of towels to put on floor in front of the shower to reduce the step down. The single beds are too small and fixed to the wall so the duvet could not be put down one side of the bed which mean it kept falling off the bed in the night and it was too small and barely covered the bed. 1 of the alternative rooms I was offered had the bed pushed into a sloped alcove right under the window so had limited head room. 2 of the the drawers in the dressing table would not take any weight. When I put clothes in them they collapsed so I had to remove extra bedding from the shelf in the wardrobe and use that space instead. Hanging space in wardrobe not high enough to hang long dresses and not enough hangers provided.

    Cleanliness of room fair but the carpet was not very clean and was not vacuumed at all while I was there. Public areas were fairly clean but I did notice that the toilet seats in the reception area were not very clean on the one occasion I popped in so I used the one in the bar area which were better.

    Reception staff were generally very helpful and friendly but were reluctant to offer me a better room than the ones shown when I asked to move. They would not act without authority from the manager when I suggested they move me to a double room when I complained about the shower step and the safety concerns. I got the impression he would not have approved my suggestion.

    I only ate breakfast in the hotel. There was little variety. More alternatives to the basic fry up would be nice for the price charged for bed and breakfast, e.g alternatives to toast such as croissants or bagels for people like me who don't eat bread or cereals.

    I would not stay there again.

    Rated as 3 out of 5 Rated as 4 out of 5 Rated as 2 out of 5 Rated as 4 out of 5 Rated as 3 out of 5
    Report abuse: Contact helpdesk@nvg.net

    Facilities

    • Children welcomeChildren welcome
    • TelephoneTelephone
    • TelevisionTelevision
    • Tea/coffee making in bedroomsTea/coffee making in bedrooms
    • Licenced (table or bar)Licenced (table or bar)
    • Packed lunches providedPacked lunches provided
    • Special diets availableSpecial diets available
    • Lounge for residents' useLounge for residents' use
    • Night porterNight porter
    • Passenger liftPassenger lift
    • Ironing facilitiesIroning facilities
    • Conference facilitiesConference facilities
    • Christmas special programmeChristmas special programme
    • Snacks/afternoon teaSnacks/afternoon tea
    • Regular entertainmentRegular entertainment
    • Totally non-smokingTotally non-smoking
    • Dogs/pets NOT acceptedDogs/pets NOT accepted
    • Central heatingCentral heating
    • Electric shaver pointsElectric shaver points
    • Television availableTelevision available
    • Restaurant open to non-residentsRestaurant open to non-residents
    • Visa/Mastercard/Switch acceptedVisa/Mastercard/Switch accepted
    • Vegetarian diet availableVegetarian diet available
    • American Express acceptedAmerican Express accepted
    • WiFi or internet accessWiFi or internet access
    • Coach parties welcomedCoach parties welcomed
    • Single sex groups welcomedSingle sex groups welcomed
    • Evening mealsEvening meals
    • HairdryerHairdryer
    • High chairs availableHigh chairs available
    • Cots availableCots available
    • On street/public parkingOn street/public parking

    Freeview TV only in bedrooms. Children welcome from any age.

    Self-Assessed Accessibility Details

    Parking

    • Surface of the car park and pathway leading to entrance is
      • YesSolid ie tarmac / concrete etc

    Public Areas

    • Level access (no steps/thresholds) or access by ramp or lift to:
      • YesEntrance to reception
      • YesLounge
      • YesBar
    • YesGood contrast between the floor and wall
    • YesLift equipped with raised floor numbers or braille numbers or letters
    • YesClear surfaces such as glass doors have contrast markings

    Bedrooms

    • Bathrooms available with:
      • YesSeparate shower unit
      • YesBath with shower
      • YesBath
    • YesSeparate shower unit with support handrails available
    • YesBath with support handrails available

    Entrance

    • YesSteps to the main entrance
      • 8
        Number of steps to entrance
      • YesHandrail by steps
    • YesEntrance well lit
    • YesBell at main entrance

    Dining

    • YesLevel access (no steps/thresholds) or access by ramp or lift
    • YesGood contrast between the floor and walls
    • Meals for guests with special dietary requirements can be provided:
      • YesSugar free (diabetic)
      • YesGluten free (coeliac)
      • YesLactose free (dairy free)
      • YesLow potassium
      • YesLow sodium
      • YesNut free
      • YesAdditive free
      • YesVegetarian
      • YesVegan

    General

    • YesProprietors/staff available 24-hours
    • YesEmergency evacuation procedures for guests with disabilities
    • YesStaff have had disability awareness training

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