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The Burnside Hotel

  • VisitEngland 4 Star Hotel
  • Self-assessed Accessibility Information

Hotel with 57 rooms £95-£279 prpnb



Kendal Road,
LA23 3EP

Children welcomeLicenced (table or bar)Packed lunches providedSpecial diets availableLounge for residents' useLaundry/valet serviceNight porterPassenger liftIroning facilitiesConference facilitiesChristmas special programmeTravel agent bookingsSnacks/afternoon teaBaby listening serviceHealth/beauty facilities onsiteCentral heatingLaundry facilitiesElectric shaver pointsTelevision availableSauna onsiteSwimming pool - indoor onsiteSquash onsiteChildren's outdoor play areaSnooker/billiards/pool onsiteRestaurant open to non-residentsVisa/Mastercard/Switch acceptedDogs/pets accepted by arrangementVegetarian diet availableAmerican Express acceptedWiFi or internet accessLeisure club (onsite or nearby)Air conditioningCoach parties welcomedEuros acceptedSingle sex groups welcomedEvening mealsHigh chairs availableReal log/coal firesStaff fluent in Chinese

Children welcome from any age.


    Family with Young Children S S
    Merseyside, United Kingdom
    02 September 2014
    Rated as 3 out of 5

    “A disappointing/expensive 2 night break”

    We stayed for 2 nights at Burnside; with 2 children aged 2 &9. Having contacted the hotel directly to discuss our booking, on arrival we were put in room 346? Which has a mezzanine level that the children were meant to Not ideal for a 2yr old due to steep stairs that accessed it. Room was dated/dusty; carpet was dirty, bed like a brick and room was so hot as up in attic, it rained 1st night and felt like we were staying in a caravan in a storm. Afer v little sleep I was looking forward to a shower to wake me up; it was more of a trickle! & actually stopped completely several times. I reported this to reception within 45 MINUTES (as nobody on desk on way down to breakfast) only to be told that they like to know about these things straight away, as we were staying 2 nights I requested a room change, young man I spoke to informed me it would be over an hour before manager was in to ask. We went back half an hour later to inform them that we were going out (only a short break and we didn't want to sit in hotel for hours) different member of staff informed us we could move but would have to return by midday in order to do this. We have never requested a room change anywhere previously but had genuine reason for this move which was questioned by staff at Burnside. Second room much more practical for a young family and room clean and modern. Breakfast choice good; although queues for hot food on first morning not the best but staff regularly bringing fresh dishes out. Attached spa great for adults/children but again pool area tired and in need of modernisation. Disappointed that 1st night cost £145, (in total over £300) for 2 nights and not even a complimentary round of drinks offered for inconvenience of having to change rooms part way through trip. An expensive trip for 1 decent nights accommodation.

    Rated as 3 out of 5 Rated as 3 out of 5 Rated as 2 out of 5 Rated as 4 out of 5 Rated as 3 out of 5
    Report abuse: Contact


    • Children welcomeChildren welcome
    • Licenced (table or bar)Licenced (table or bar)
    • Packed lunches providedPacked lunches provided
    • Special diets availableSpecial diets available
    • Lounge for residents' useLounge for residents' use
    • Laundry/valet serviceLaundry/valet service
    • Night porterNight porter
    • Passenger liftPassenger lift
    • Ironing facilitiesIroning facilities
    • Conference facilitiesConference facilities
    • Christmas special programmeChristmas special programme
    • Travel agent bookingsTravel agent bookings
    • Snacks/afternoon teaSnacks/afternoon tea
    • Baby listening serviceBaby listening service
    • Health/beauty facilities onsiteHealth/beauty facilities onsite
    • Central heatingCentral heating
    • Laundry facilitiesLaundry facilities
    • Electric shaver pointsElectric shaver points
    • Television availableTelevision available
    • Sauna onsiteSauna onsite
    • Swimming pool - indoor onsiteSwimming pool - indoor onsite
    • Squash onsiteSquash onsite
    • Children's outdoor play areaChildren's outdoor play area
    • Snooker/billiards/pool onsiteSnooker/billiards/pool onsite
    • Restaurant open to non-residentsRestaurant open to non-residents
    • Visa/Mastercard/Switch acceptedVisa/Mastercard/Switch accepted
    • Dogs/pets accepted by arrangementDogs/pets accepted by arrangement
    • Vegetarian diet availableVegetarian diet available
    • American Express acceptedAmerican Express accepted
    • WiFi or internet accessWiFi or internet access
    • Leisure club (onsite or nearby)Leisure club (onsite or nearby)
    • Air conditioningAir conditioning
    • Coach parties welcomedCoach parties welcomed
    • Euros acceptedEuros accepted
    • Single sex groups welcomedSingle sex groups welcomed
    • Evening mealsEvening meals
    • High chairs availableHigh chairs available
    • Real log/coal firesReal log/coal fires
    • Staff fluent in ChineseStaff fluent in Chinese

    Children welcome from any age.

    Self-Assessed Accessibility Details


    • Surface of the car park and pathway leading to entrance is
      • YesSolid ie tarmac / concrete etc
    • Route from the parking area to the entrance:
      • YesHas a ramp
      • YesHas steps and no ramp

    Public Areas

    • Level access (no steps/thresholds) or access by ramp or lift to:
      • YesEntrance to reception
      • YesPublic toilet
      • YesOne or more bedrooms
      • YesLounge
      • YesBar
      • YesSwimming pool
    • YesGood contrast between the floor and wall
    • YesBaby changing facilities


    • YesBedroom furniture can be re-arranged if requested by guest
    • YesBedroom with non-allergenic bedding available
    • Bathrooms available with:
      • YesSeparate shower unit
      • YesBath with shower
      • YesBath
    • YesSeparate shower unit with fixed shower seat or shower chair available
    • YesBath with support handrails available
    • YesWCs with handrails available
    • YesBedrooms available with en suite bathrooms suitable for guests who use a wheelchair
    • YesBathrooms available that have been specially adapted for wheelchair users


    • YesSteps to the main entrance
      • 3
        Number of steps to entrance
      • YesHandrail by steps
    • YesRamp to entrance
    • YesEntrance well lit
    • YesBell at main entrance


    • YesLevel access (no steps/thresholds) or access by ramp or lift
    • YesGood contrast between the floor and walls
    • Meals for guests with special dietary requirements can be provided:
      • YesSugar free (diabetic)
      • YesGluten free (coeliac)
      • YesLactose free (dairy free)
      • YesNut free
      • YesVegetarian
      • YesVegan


    • YesProprietors/staff available 24-hours
    • YesEmergency evacuation procedures for guests with disabilities


    Designated parking for guests with disabilities available on request. Ramp available at 2nd Entrance. Ramp to the swimming pool available on request. 1 room available with fixed shower seat/chair for separate shower unit. 1 Bathroom specially adapted for wheelchair users.