This month the Civil Aviation Authority published its review on the implementation of European legislation on the rights of disabled and reduced mobility passengers in the UK.

The CAA concluded that there are some areas where it would be helpful for industry and People with Reduced Mobility groups to work together to consider possible improvements. These include:

• increasing consumer and industry awareness of their rights and responsibilities under the Regulation;
• increasing the capture of passenger needs at booking, and to ensure these are effectively passed on to airports;
• ensuring that airlines/tour operators/travel agents provide sufficient information so passengers can make informed choices about journeys;
• ensuring that airports are aiming at a service that covers all parts of the passenger journey (including points of arrival at airport and journey through airport after arrival by air);
• increasing the number of routes available for passengers travelling with assistance dogs; and
• making airports simpler and easier for PRMs to navigate themselves or with assistance from accompanying passengers, e.g. by better signage and provision of audible and visual information to assist blind and deaf passengers.

A full copy of the Accessible Air Travel Review can be downloaded at the CAA website.

Source: CAA

Share this on:

Powered by Bookmarkify™