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The Grand Hotel & Spa

  • AA 5 Star Hotel
  • AA 3 Rosettes
  • Self-assessed Accessibility Information

Hotel with 107 rooms £2000 pppnb, £138-£530 prpnb



Station Rise,

Children welcomeTelephoneTea/coffee making in bedroomsMinibar in bedroomsLounge for residents' useLaundry/valet serviceNight porterPassenger liftIroning facilitiesConference facilitiesChristmas special programmeTravel agent bookingsHealth/beauty facilities onsiteBuilding of historical interestLaundry facilitiesTelevision availableSauna onsiteSwimming pool - indoor onsiteRestaurant open to non-residentsVisa/Mastercard/Switch acceptedAmerican Express acceptedWiFi or internet accessLeisure club (onsite or nearby)Air conditioningEuros acceptedEvening mealsHairdryerGym on siteOn street/public parking

Children welcome from any age.


    Mature / Senior Couple J J
    Hayfield, United Kingdom
    01 September 2017
    Rated as 1 out of 5


    I was disappointed with the room. It was pretty underwhelming and nothing like the picture of a room on the internet. We had a view of a buiding behind covered in scaffolding - not wonderful views of York. We were woken up by men shouting and banging bins about at 7am underneath our room.
    I have recently had a knee replacement and wanted to extend check out to 12.00 noon so I could keep my leg up before going for my train at 12.40. I phoned reception the night before to ask for extended check out and they said yes but check when I go fof breakfast. I did this and was met with a very firm uncompromising 'no' from the receptionist who would not listen (?Japanese name). I know that the hotel was busy and that the rooms had to be turned round but I wanted the room for a good reason and surely it would not make much difference. I felt like I was in an NHS hospital not a 5 star hotel. You are running it for your convenience and not for guests. The receptionist said I could sit in the Whisky Bar for an hour. I was asked if I would like a drink and I asked for tea. I thought this was complimentary as I could not have my room so when I walked out the waiter ran after me and embarrassed me in front of other guests.
    The food in the Rise was tasty but not filling. The first 2 courses were very light and small and we had to order bread at extra cost.
    My daughter could only have 20 minutes in the spa as it was full and when they rang us for her to come down it was nearly time for dinner. I was cross because the online booking for the Rise confined us to certain slots. When I got to the Rise at 6.45 there were a lot of empy tables which remained empy so had we known we could have gone later.
    We went to the Whisky Bar and were given a menu. There were only a few whiskys on this so I asked for th Johnnie Walker. The barman said he would have to check if they had it!! What I didn't realise was that there was an extensive whisky list but no one told us. My daughter wanted Disorano but they had run out of this.
    Overall I spent about £380 for very little. This was suppossed to be a special treat as I have had a difficult time and my daughter needed a break from a very stressful job as a solicitor. We would have been better staying in cheap hotel and go out for decent meals as we derived no benefit, only stress, from staying at the Grand.

    Rated as 4 out of 5 Rated as 3 out of 5 Rated as 1 out of 5 Rated as 3 out of 5 Rated as 1 out of 5
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    • Children welcomeChildren welcome
    • TelephoneTelephone
    • Tea/coffee making in bedroomsTea/coffee making in bedrooms
    • Minibar in bedroomsMinibar in bedrooms
    • Lounge for residents' useLounge for residents' use
    • Laundry/valet serviceLaundry/valet service
    • Night porterNight porter
    • Passenger liftPassenger lift
    • Ironing facilitiesIroning facilities
    • Conference facilitiesConference facilities
    • Christmas special programmeChristmas special programme
    • Travel agent bookingsTravel agent bookings
    • Health/beauty facilities onsiteHealth/beauty facilities onsite
    • Building of historical interestBuilding of historical interest
    • Laundry facilitiesLaundry facilities
    • Television availableTelevision available
    • Sauna onsiteSauna onsite
    • Swimming pool - indoor onsiteSwimming pool - indoor onsite
    • Restaurant open to non-residentsRestaurant open to non-residents
    • Visa/Mastercard/Switch acceptedVisa/Mastercard/Switch accepted
    • American Express acceptedAmerican Express accepted
    • WiFi or internet accessWiFi or internet access
    • Leisure club (onsite or nearby)Leisure club (onsite or nearby)
    • Air conditioningAir conditioning
    • Euros acceptedEuros accepted
    • Evening mealsEvening meals
    • HairdryerHairdryer
    • Gym on siteGym on site
    • On street/public parkingOn street/public parking

    Children welcome from any age.