Awards for Burleigh Court

VisitEngland 4 Star Hotel

All the national assessing bodies (VisitEngland*, VisitScotland, Visit Wales and the AA) now assess hotels and guest accommodation (including B&Bs) to the same criteria and award one to five stars. The star ratings reflect the overall quality of the experience. When choosing your accommodation look for the Quality Rose, the official marque of the Enjoy England national tourist board rating scheme.

Additional information on this classification scheme is available here.

VisitEngland Silver Award

Gold and silver awards are given to hotels and guest accommodation that provide exceptional quality in all areas but in particular in service and hospitality.

Additional information on this classification scheme is available here.

VisitEngland Breakfast Award

The VisitEngland Breakfast Award recognises those hotels and B&Bs that offer their guests a quality and choice of breakfast, service and hospitality that exceeds what would be expected at their star rating.

Additional information on this classification scheme is available here.

Green Tourism Gold Award

A Green Tourism award shows that a business has been independently assessed and certified, so you can choose the greenest option with confidence. Businesses which meet Green Tourism standards receive a Bronze, Silver, or Gold award based on their level of sustainability. Green Tourism is validated by ICRT on behalf of VisitEngland, VisitWales, VisitScotland and Northern Ireland Tourism. Additional information on this certification scheme can be found here.

Additional information on this classification scheme is available here.

Independent wheelchair users

Typically suitable for a person who depends on the use of a wheelchair and transfers unaided to and from the wheelchair in a seated position. This person may be an independent traveller.

Additional information on this classification scheme is available here.

Visually impaired in need of key services and facilities

Typically provides key additional services and facilities to meet the needs of visually impaired guests.

Additional information on this classification scheme is available here.

Hearing impaired in need of key services and facilities

Typically provides key additional services and facilities to meet the needs of guests with hearing impairment.

Additional information on this classification scheme is available here.

Quality Tourism in Leicestershire

This business has signed up to the Quality Charter for Leicester and Leicestershire run by Leicester Shire Promotions.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details

Parking

  • YesDesignated parking for guests with disabilities
    • YesWithin 50 metres approx. of entrance
  • YesDrop-off point for guests outside entrance
  • Route from the parking area to the entrance:
    • YesIs flat (i.e. without steps)

Dining

  • YesLevel access (no steps/thresholds) or access by ramp or lift
  • Meals for guests with special dietary requirements can be provided:
    • YesSugar free (diabetic)
    • YesGluten free (coeliac)
    • YesVegetarian

General

  • YesProprietors/staff available 24-hours
  • YesEmergency evacuation procedures for guests with disabilities
  • YesStaff have had disability awareness training

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift to:
    • YesEntrance to reception
    • YesPublic toilet
    • YesOne or more bedrooms
    • YesLounge
    • YesBar
    • YesSwimming pool
    • YesGym/leisure centre

Bedrooms

  • YesBedroom with non-allergenic bedding available
  • YesBedroom without fitted carpets available
  • Bathrooms available with:
    • YesSeparate shower unit
    • YesBath with shower
    • YesBath
  • YesSeparate shower unit with support handrails available
  • YesBath with support handrails available
  • YesBathroom with emergency call system available
  • YesBedrooms available with emergency call systems such as flashing lights (if fire alarm is activated)
  • YesBedrooms available with en suite bathrooms suitable for guests who use a wheelchair

Notes

  • Car Parking and Approach A large, secure car park (CCTV and barrier control) on-site for 200 vehicles. Parking is free to all Burleigh Court guests Nine designated accessible parking spaces - five at the main front entrance and four at the side entrance (all are within 25 metres of main entrances to the building) Traffic-calming measures in the car park and across the campus A covered drop off point at the main entrance/reception area Luggage assistance available on request The approach to the front and side entrance is a level access The exterior approach to Burleigh Springs Leisure Club is via a ramp with level landings and is accompanied by a set of steps designed to 'ambulant disabled' standards. However, Burleigh Springs can be accessed through the main entrance where there are no steps The main and leisure club entrances have powered automatic doors Details of public transport links are available on our website here. Reception A lowered section at the reception desk for enquiries and registration A seating area in the main reception area and the floor is level throughout The lobby and main corridor has a hard, slip-resistant floor and is well lit An accessible unisex toilet in reception Bedrooms 13 accessible bedrooms out of a total of 225 Seven of the accessible bedrooms have level entry showers and four have baths (left and right hand versions) Four of the accessible rooms have adjoining doors to another bedroom for the use of guests who need to have a carer nearby All 13 accessible rooms have alarms/pull cords for use in case of emergency The alarms are linked to a 24-hour staffed reception All 13 rooms have 'big button' hands free telephones. These 'phones have speech amplification and are hearing aid compatible Vibrating pillows which can be plugged into the fire alarm system are available from reception on request On request a list of hire services for hoists/bed blocks can be provided Seven of the accessible bedrooms have power assisted door operators Under pillow vibrating pads and talking alarm clocks are available from reception All 225 bedrooms have TV's with subtitles/teletext 24-hour room service is available Public areas Three accessible unisex toilets in the public areas of the building A 'talking' lift with full length mirrors giving access to the three accessible bedrooms on the first floor All signage meets the appropriate requirements with regard to visibility and legibility All doors, entrances and corridors are wide enough for wheelchairs, zimmer frames and pushchairs All corridors are well lit and level throughout ground floor areas All meeting rooms have a hearing loop system installed and variable seating arrangements Restaurant, Bar and Lounge The restaurant, bar and lounge areas are all located on the ground floor and are level throughout Chefs are able to provide for any special dietary requirements Menus are available in large print format or alternatively staff can talk through the choice of dishes on offer There is a range of seating areas away from noise or congestion All areas are spacious with a variety of seating arrangements There is a lowered area at the coffee machines for wheelchair users Emergency Evacuation Procedures The three accessible bedrooms on the first floor are located close to escape stairs, each with a refuge point All exits on the ground floor have level thresholds Assistance in the event of an evacuation is available if advanced arrangements are made with reception Other There is a 'free run' area for assistance dogs The website (www.welcometoimago.com) is W3C/WAI compatible A copy of this statement is on display in the reception area. Should you wish, a copy can be forwarded by post, fax, electronically or alternatively we can talk you through it. It is also available in large print format (16pt). Every effort has been made to provide a detailed and accurate statement. imago is committed to working with its clients to address specific needs. Further information on venues can be provided, should this statement not address your particular query.