Travel by coach
National Express Customer Support
Disabled Persons Travel Helpline
P.O. Box 9854
Telephone: 0121 423 8479 Textphone: 0121 455 0086
Fax: 0121 454 8052
National Express welcomes disabled travellers and is committed to providing a high standard of service to them. If you require assistance please contact National Express at least 24 hours in advance of your journey to discuss available assistance. Contact the Disabled Persons Travel Helpline to receive their information leaflet for disabled customers or other specialist information about journeys, reservations and ticket sales. Access can be provided to large print information or audiotapes for partially sighted travellers on request.
Lightweight wheelchairs (weighing less than 20Kg) are accepted, but heavier wheelchairs, powered wheelchairs and scooters cannot be carried. Assistance dogs will be accepted. Travellers requiring oxygen will be allowed to carry oxygen supplies in hand held bottles.